Assertiveness Skills Training Course Outline

Module 1: Introduction to Assertiveness Skills

  • Benefits of Being Assertive
  • Assertiveness and Conflicts
  • Conflict Resolution Model
  • Mode
  • What Does It Mean to Be Assertive?
  • Rules of Assertion
  • When to Be Assertive
  • Being Assertive in the Workplace

Module 2: Getting Your Point Across

  • Presenting Clear Messages
  • Ending Conversations
  • Gaining Confidence
  • Tools

Module 3: Dealing with Difficulty

  • Handling Difficult People and Situations
  • Art of Saying No
  • Managing Conflict and Moving Forward

Module 4: Emotional Intelligence

  • Managing Emotions
  • Dealing with Someone Else’s Emotions

Module 5: Handling Difficult Situations

  • Dealing with Difficult People and Situations
  • CLASS Technique
  • How to Keep Calm in Challenging Situations?
  • Breathing Exercises
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Who should attend this Assertiveness Skills Training?

This Assertiveness Skills Course is designed to equip delegates with the skills and knowledge necessary to communicate assertively and effectively in various personal and professional situations. This training course can be beneficial to professionals, including:

  • Managers and Leaders
  • Customer Service Representatives
  • Sales Professionals
  • Project Managers
  • Educators and Trainers
  • Entrepreneurs and Business Owners
  • Healthcare Professionals

Prerequisites of the Assertiveness Skills Training

There are no formal prerequisites for this Assertiveness Skills Course. However, basic communication skills and self-confidence would be beneficial for the delegates. 

Assertiveness Skills Training Course Overview

Assertiveness is a critical aspect of effective Communication Skills, playing a key role in both personal and professional interactions. This course offers a comprehensive exploration of assertive communication, teaching delegates how to express themselves confidently and respectfully. Understanding the balance between passive and aggressive communication is crucial in today’s diverse and dynamic work environments.

Professionals across all sectors can benefit from mastering assertiveness. Especially beneficial for team leaders, managers, and customer-facing roles, this training empowers individuals to communicate their needs and opinions clearly and constructively. Mastering assertiveness is pivotal for those aiming to lead, negotiate, and collaborate effectively, enhancing both workplace relationships and productivity.

The Knowledge Academy’s 1-day course provides practical strategies and tools to apply assertiveness in various scenarios. Delegates will learn to identify their communication style, handle conflicts with poise, and assert themselves in challenging situations. This training is an excellent opportunity to refine one’s communication skills, leading to more effective and positive interactions at work.

Course Objectives

  • To understand the principles of assertive communication and its importance
  • To distinguish between assertive, aggressive, and passive communication styles
  • To develop techniques for expressing opinions and needs assertively
  • To enhance conflict resolution skills through assertiveness
  • To build confidence in handling challenging conversations
  • To apply assertive communication in professional and personal contexts

Upon completing this course, delegates will possess enhanced communication skills, enabling them to navigate various interpersonal scenarios with greater confidence and effectiveness. They will leave better equipped to foster positive relationships and create a more collaborative and respectful work environment.

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What’s included in this Assertiveness Skills Training?

  • World-Class Training Sessions from Experienced Instructors
  • Assertiveness Skills Certificate
  • Digital Delegate Pack

You’ll also get access to the MyTKA Training Portal, which will be your go to hub for all your training.
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Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Assertiveness Skills Training Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Live classes

Join a scheduled class with a live instructor and other delegates.

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Interactive

Engage in activities, and communicate with your trainer and peers.

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Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

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Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

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Global Reach

With classes running in all timezones, access any of our courses and course material from anywhere, anytime.

Master Assertiveness Skills Training with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

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Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

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Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from Assertiveness Skills Training industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

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Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

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Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Experience the most sought-after learning style with The Knowledge Academy's Assertiveness Skills Training Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Assertiveness Skills Training sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Assertiveness Skills Training Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our Assertiveness Skills Training Course offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Package deals for Assertiveness Skills Training

Our training experts have compiled a range of course packages on a variety of categories in Assertiveness Skills Training, to boost your career. The packages consist of the best possible qualifications with Assertiveness Skills Training, and allows you to purchase multiple courses at a discounted rate.

Assertiveness Skills Training FAQs

What is Assertiveness?

Assertiveness is the ability to express one's feelings, beliefs, and needs directly and respectfully, without infringing on the rights of others. It's a balanced communication style that avoids passive or aggressive behaviours.

What is Assertiveness Skills Training?

This Assertiveness Skills Certification training teaches individuals how to express their thoughts, feelings, and needs confidently and respectfully, enhancing personal and professional interactions.

What are the benefits of taking this Assertiveness Training Course?

Taking this Assertiveness Course enhances your communication skills, boosts self-confidence, and helps you set clear boundaries, leading to more effective personal and professional relationships.

What is the importance of Assertive communication in the workplace?

Assertive communication is crucial in the workplace as it contributes to a clear and straightforward expression of needs and ideas, aids in conflict resolution, helps in professional development, and maintains an atmosphere of respect among colleagues.

Are there any pre-requisites for taking this Assertiveness Skills Training Course?

There are no formal prerequisites for this Assertiveness Training Course. However, basic communication skills and self-confidence would be beneficial for the delegates.

What are the objectives of this Assertiveness Skills Course?

The objectives of this training are to help you communicate confidently and effectively, and to develop techniques for setting boundaries and handling difficult situations with ease.

How long does it take to develop Assertiveness skills through training?

Developing Assertiveness skills can take a few weeks to several months, depending on the training intensity and individual practice. With The Knowledge Academy’s concise yet comprehensive course, you can learn the fundamentals of Assertiveness in just 1 day.

What is the difference between assertiveness and aggressiveness?

Assertiveness is expressing oneself confidently and respectfully, while aggressiveness involves expressing oneself in a forceful and disrespectful manner.

How can this Assertiveness Training improve communication skills?

This training improves communication by teaching clear, respectful expression, active listening, and the ability to set boundaries, leading to more effective and positive interactions.

Who needs this Assertiveness Skills Training?

This Assertiveness Training Course is beneficial for individuals across various professions and industries who aim to communicate effectively, express their needs confidently, and navigate interpersonal interactions with clarity and respect.

What are the techniques used in Assertiveness Training Course?

There are a variety of techniques that can be used in this training. Some of the most common techniques in this training includes role-playing exercises, group discussions, individual exercises, case studies, and more.

What are the career options after completing the Assertiveness Skills Course?

After completing this Assertiveness Training, individuals can pursue careers in leadership roles, conflict resolution, or communication consulting. They may also find opportunities in human resources or coaching to help others develop assertiveness.

What will I learn in this Assertiveness Skills Certification Course?

Delegates in the Assertiveness Training Course will gain insights into the significance of cultivating assertiveness, understanding the appropriate timing and methods for expressing assertiveness, effective communication, handling challenging situations and individuals, managing emotions, and other relevant topics.

Will I get any certificate after completing this Assertiveness Training?

Yes, upon successful completion of the Assertiveness Course, delegates will receive the Assertiveness Skills Certificate.

Why choose The Knowledge Academy in Sweden over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this Assertiveness Training Course.

What is the cost/training fees for Assertiveness Skills Training in Sweden?

The training fees for Assertiveness Skills Trainingin Sweden starts from SEK13595

Which is the best training institute/provider of Assertiveness Skills Training in Sweden?

The Knowledge Academy is the Leading global training provider for Assertiveness Skills Training.

What are the best Communication Skills Course courses in Sweden?

Please see our Communication Skills Course courses available in Sweden

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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