BCS Foundation Certificate In Organisational Behaviour - Rwanda

BCS Foundation Certificate in Organisational Behaviour Course Outline

Module 1: Organisational Principles

• What is an Organisation?
• What is an Organisation Structure?
• Elements of Organisational Structure
• Six Structure Levels
• Leavitt Diamond
• Death and Span of Control
• Implications of Span of Control
• Important Terms
• Line Management Relationships
• Staff Relationships
• Functional Relationships
• Types of Jobs
• Formalisation of Rules and Procedures
• Centralisation/ Decentralisation
• Budgets and Departmentalised Business
• Porter’s Five Forces
• Value Proposition
• Value Stream

Module 2: Operating Models

• Functional
• Divisional – Product or Service/ Geography/ Customer
• Matrix
• Team-Based – Cross Functional/ Project
• Recognise Organisational Boundaries
• Boundaryless Organisations
• Outsourcing
• Offshoring
• Hollow Organisation Structures
• Modular Organisation Structures
• Virtual Organisations
• Collaborative Organisations
• Agile Organisations

Module 3: Organisational Motivation, Behaviour, and Culture

• Organisational Motivation (Object Management Group (OMG) Business Motivation Model)
• Organisational Effectiveness and Balanced Scorecard
• Critical Success Factors (CSF) and Key Performance Indicators (KPIs)
• Deal and Kennedy Model of Corporate Culture
• Handy’s Model of Organisational Culture
• Cultural Web
• National Culture
  • Brooks Factors Affecting National Culture
  • Hofstede Five Dimensions of National Culture
  • Strong, Weak, and Appropriate Cultures

Module 4: Group Formation

• Overview of Groups
• Characteristics of Group
• Group Dynamics
• Types of Group Tasks
• Formal and Informal Organisation
• Social Networks of Informal Groups
• Homan’s Theory of Group Formation
• Tuckman and Jensen’s Theory of Group Development

Module 5: Principles of Financial Reporting

• Finance Fundamentals
• Key Financial Terms
• Financial Reports
• Statement of Financial Position
• Income Statement
• Cash Flow
• Costing and Pricing
• Types of Cost
• Break Even and Contribution Analysis

Module 6: Project Finance

• Financial Case
• Costs and Benefits
• Benefits Categories
• Investment and Appraisal Techniques

Who should attend the BCS Practitioner Certificate in Modelling Business Processes Training Course?

This course is ideal for individuals aiming to understand how people, processes, and structures influence behaviour within organisations and how to support effective change.

You should attend this BCS Foundation Certificate in Organisational Behaviour Course if you are:

• Business Analyst: Understanding organisational dynamics to support analysis and change
• HR Professional: Enhancing knowledge of team behaviour and organisational culture
• Change Manager: Supporting smoother transitions through behavioural insights
• Project Manager: Managing teams with greater awareness of organisational structures
• Team Leader: Improving communication, motivation, and team performance
• Aspiring Organisational Development Professional: Building core knowledge in organisational behaviour

Prerequisites of the BCS Practitioner Certificate in Modelling Business Processes Training Course

There are no formal prerequisites for attending this BCS Certificate in Modelling Business Processes Course. However, a basic understanding of business operations would be beneficial.

BCS Practitioner Certificate in Modelling Business Processes Course Overview

The BCS Practitioner Certificate in Modelling Business Processes Course by The Knowledge Academy equips you with the practical skills to map, analyse, and improve business processes that drive organisational performance and change.

Understanding and improving business processes is key to delivering efficiency and value. This Business Process Modelling Training covers process modelling techniques, the use of standard notations, and the identification of performance issues and improvement opportunities. You will learn how to define as-is and to-be processes and support business transformation through effective process design.

This course is ideal for Business Analysts, Process Designers, Change Managers, and professionals involved in operations or transformation projects. It also prepares you for a respected Process Modelling Certification awarded by BCS, The Chartered Institute for IT.

BCS Practitioner Certificate in Modelling Business Processes Course Objectives

• To identify, document, and analyse business processes using standard techniques
• To define process improvements that support business goals
• To use modelling tools to represent current and future states clearly
• To support effective communication with stakeholders through process models

Delivered over 2 days, this Business Process Modelling Training blends theoretical knowledge with practical application. You will leave with the tools and confidence to drive process improvements across departments and projects.

Enhance your ability to model and optimise business processes with The Knowledge Academy. We provide expert-led training and full support to help you achieve your Process Modelling Certification and succeed in process-focused roles.

What’s included in the BCS Foundation Certificate in Organisational Behaviour Course?

• BCS Foundation Certificate in Organisational Behaviour Examination
• World-class training sessions from Experienced Instructors
• BCS Foundation Certificate in Organisational Behaviour Certificate 
• Digital Delegate Pack 

You’ll also get access to the MyTKA Training Portal, which will be your go to hub for all your training.

Official BCS Foundation Certificate in Organisational Behaviour Exam Information

The BCS Foundation Certificate in Organisational Behaviour exam assesses participants' understanding of foundational principles and concepts related to organisational behavior. The format of the exam is as follows: 

• Question Type: Multiple Choice 
• Total Questions: 40 
• Total Marks: 40 Marks 
• Pass Mark: 65%, or 26/40 Marks 
• Duration: 60 minutes 
• Open Book/ Closed Book: Closed Book