ITIL® 4 Practitioner: Monitoring And Event Management Training - Puerto Rico

ITIL® 4 Practitioner: Monitoring and Event Management Training Course Outline

Module 1: Key Concepts of Practice

• Purpose of the Practice
• Practice Success Factors and Key Metrics of the Practice
• Key Terms
  • Event
  • Monitoring
  • Types of Monitoring
  • Metric
  • Threshold
  • Alert
  • Informational, Warning, and Exception Events

Module 2: Processes of the Practice

• Inputs and Outputs of the Processes
• Key Activities of the Processes
• How to Integrate the Practice in the Organisation’s Value Streams?

Module 3: Roles and Competencies of the Practice

• Responsibilities of the Key Roles of the Practice
• How to Position the Practice in the Organisational Structure?

Module 4: How Information and Technology Support and Enable the Practice?

• Tools Application
• How to Apply the Recommendations on Automation?

Module 5: Role of Partners and Suppliers in Practice

• Dependencies of the Practice on Third Parties
• How Partners and Suppliers can Support the Practice?

Module 6: ITIL® Capability Model Use to Develop the Practice

• How Capability Criteria Support the Practice Capability Development?

Module 7: Recommendations for Practice Success

• Recommendations for Monitoring and Event Management Success
• How are they Supported by the ITIL® Guiding Principles?

Who should attend this ITIL® 4 Practitioner: Monitoring and Event Management Training Course?

This ITIL® 4 Practitioner: Monitoring and Event Management Training Course is for anyone involved in ensuring that IT services are delivered efficiently and effectively. Whether you're new to ITIL® or looking to deepen your understanding of this practice, this ITIL Course will provide a comprehensive perspective on monitoring and event management within the service management lifecycle. A few of the professionals who will benefit from the ITIL Certification Course are:

• Service Management Teams
• ITIL® Foundation Certificate Holders
• Service Desk and Support Teams
• IT Infrastructure Teams
• IT Managers and Executives
• Project and Change Managers
• Monitoring and Event Management Specialists

Prerequisites of the ITIL® 4 Practitioner: Monitoring and Event Management Training Course

To register in the ITIL® 4 Practitioner: Monitoring and Event Management Training Course, delegates should ideally have an ITIL® 4 Foundation Certification or its equivalent. A basic understanding of ITIL® principles and some familiarity with IT Service Management or Operations might also be advantageous for the coursework.

ITIL® 4 Practitioner: Monitoring and Event Management Training Course Overview

The ITIL® 4 Practitioner: Monitoring and Event Management Course provides a comprehensive introduction to monitoring and event management within the ITIL framework. This critical aspect of IT Service Management ensures proactive identification and resolution of issues, contributing to overall service reliability and efficiency.

Understanding monitoring and event management is crucial for IT professionals as it enables them to enhance service quality, minimise downtime, and meet customer expectations. This ITIL® 4 Practitioner Monitoring and Event Management Course is particularly beneficial for IT Managers, System Administrators, and support staff aiming to master these skills to optimise IT service delivery.

In this intensive 1-day ITIL Certification Course by the Knowledge Academy, delegates will gain practical insights into monitoring tools, event correlation, and response strategies. The course equips participants with the knowledge and techniques needed to identify, analyse, and respond to events in a proactive manner, fostering a resilient IT service environment.

Course Objectives

• To develop skills for proactive event detection and incident response
• To master the use of monitoring tools and automation recommendations
• To learn key metrics and thresholds for effective event management
• To identify and assign responsibilities for key roles within the practice
• To enhance information and technology support for monitoring events
• To foster effective collaboration with partners and suppliers for practice success

Upon completion of this ITIL Certification Course, delegates will emerge with a deep understanding of ITIL 4 monitoring and event management principles. They will be equipped with practical skills to implement proactive strategies, ensuring enhanced service reliability and customer satisfaction in their IT service delivery.

What’s included in the ITIL® 4 Practitioner: Monitoring and Event Management Training Course?

• ITIL® 4 Practitioner: Monitoring and Event Management Training Examination       
• World-Class Training Sessions from Experienced Instructors            
• Digital Delegate Pack

ITIL® 4 Practitioner: Monitoring and Event Management Exam Information 

The ITIL® 4 Practitioner: Monitoring and Event Management Exam evaluates participants' understanding of the ITIL® 4 principles and practices pertaining to monitoring and event management. The exam format is as follows: 

• Type of Questions: Multiple Choice 
• Total Questions: 20 
• Number of marks: 20 Marks 
• Pass mark: 65%, or 13/20 Marks 
• Duration: 30 Minutes 
• Open Book/Closed Book: Closed book