ITIL® 4 Leader: Digital And IT Strategy Certification - Latvia

ITIL® 4 Leader: Digital and IT Strategy DITS Course Outline

Module 1: Use of the ITIL® Guiding Principles in Digital and IT Strategy Decisions and Activities

• ITIL® Guiding Principles to all Aspects of Digital and IT Strategy:

• Focus on Value
• Start where You are
• Progress Iteratively with Feedback
• Collaborate and Promote Visibility
• Think and Work Holistically
• Keep it Simple and Practical
• Optimise and Automate

Module 2: How to Leverage Digital Strategy to React to Digital Disruption

• Understand the Concepts:

• Digital Technology
• Digital Business
• Digital Organisation
• Digitisation
• Digital Transformation

• Understand the Concepts:

• Business Strategy and Business Models
• Digital and IT Strategy
• Products
• Services

• Explain Digital & IT Strategy's Relationship with ITIL® SVS

Module 3: Relationship Between Digital & IT Strategy, Service Value System & Chain, and Utilise Them to Create Value

• Explain Environmental Analysis:

• External Analysis: The VUCA Factors
• Internal Analysis: The Four Dimensions of Service Management

Module 4: How Organisations Use Digital & IT Strategy in Disrupted Environments

• How an Organisation's Viability Is Related to Agility, Resilience, Leanness, Continuity, and Co-Creation
• Analyse the VUCA Factors and Adjust Digital and IT Strategy
• Explain and Compare Three Levels of Digital Disruption:

• Ecosystem
• Industry/Market
• Organisational

• How an Organisation's Position Is Influenced by:

• Achieving Customer/Market Relevance
• Achieving Operational Excellence
• Internal and External Focus
• Balanced Approach

• Use a Digital Positioning Tool for Appropriate Organisational Placement

Module 5: Strategic Approaches by Digital & IT to Achieve Customer/Market Relevance and Operational Excellence

• Apply Approaches to Achieve Customer/Market Relevance:

• Customer Journeys
• Omnichannel Delivery and Support
• Context-Sensitive Delivery
• Customer Analytics
• Customer Feedback and Agile Approaches

• How to Achieve Operational Excellence in the Four Dimensions of Service Management
• Achieve Operational Excellence in IT Strategy:

• Financial Policies
• Portfolio Optimisation
• Funding Projects, Products, and Services
• Balancing the Cost of Innovation and Operation
• Change Models

• Assess Strategic Approaches for Digital Organisations

Module 6: Risks and Opportunities of Digital and IT Strategy

• Explain Risk Management in a Digital Context
• Context of Digital and IT Strategy:

• Identify Risk
• Assess Risk

• Explain Risk Posture and Balance Between Opportunity and Risk
• Explain Innovation and its Elements and Techniques
• Apply Techniques to Develop and Maintain a Culture of Innovation

Module 7: Steps and Techniques in Defining and Advocating for a Digital and IT Strategy

• Use Digital Readiness Assessment for Gap Analysis
• Define and Communicate Vision and Strategy
• Use Business Cases to Advocate for Digital and IT Strategy

Module 8: How to Implement a Digital and IT Strategy

• Define Operating Models for Digital Organisations, Including Architecture and Workforce and Talent Management Practices
• Explain Skills Required for Leaders in a Digital Organisation
• Approaches to Strategy Coordination and Implementation:

• Large-Scale Transformation
• Incremental Transformation
• Mergers and Acquisitions
• Individual Changes

• Explain Approaches to Parallel Operating Models
• Assess Success of a Digital and IT Strategy
• Explain Typical Activities of a Digital Transformation Programme

Who should attend this ITIL® 4 Leader: Digital and IT Strategy (DITS) Training Course?

This ITIL® 4 Leader: Digital and IT Strategy Course is ideal for IT professionals and leaders who are responsible for shaping and driving strategic IT and digital decisions within their organisations. This ITIL Certification beneficial for a variety of professionals including:

• IT Service Managers
• IT Project Managers
• Enterprise Architects
• Quality Assurance Managers
• Digital Service Professionals
• Business Strategists
• Stakeholders

Prerequisites of the ITIL® 4 Leader: Digital and IT Strategy (DITS) Training Course

Holding an ITIL®4 Foundation Certificate is a must before attending this  ITIL® 4 Leader: Digital And IT Strategy Certification.

ITIL® 4 Leader: Digital and IT Strategy (DITS) Certification Course Overview

ITIL stands for Information Technology Infrastructure Library, and it is the most extensively used IT Service Management framework globally. ITIL directs an organisation's and individuals' use of technology as a tool to promote business change, transformation, and development.

IT Executives, IT Directors, Digital Transformation Leaders, and anyone involved in shaping digital and IT strategies within their organisation should prioritise participating in the ITIL® 4 Leader: Digital and IT Strategy (DITS) Certification. This ITIL Certification is essential for individuals seeking to enhance their understanding of digital strategy frameworks, leverage emerging technologies, and drive strategic alignment between IT and business objectives.

In this 2-day ITIL® 4 Leader: Digital and IT Strategy DITS Training Course by The Knowledge Academy, delegates will enlighten their expertise about the basic and advanced concepts about various ITIL guiding principles in Digital and IT Strategy. Delegates will gain in-depth knowledge about the procedures and methods for defining and pushing for a digital and IT strategy.

Course Objectives

• To understand the impact of disruptive technologies on strategic IT planning and execution
• To learn to manage risks and enable business value in a digital environment
• To develop skills to drive successful digital transformation within an IT organisation
• To gain proficiency in using ITIL frameworks for strategic decisions and operations
• To develop leadership skills for facilitating effective collaboration in strategy development
• To attain knowledge to align digital and IT strategies with business objectives.

Upon completion of the ITIL Certification, delegates  will be equipped with the knowledge, skills, and certification necessary to lead digital transformation initiatives and shape IT strategies that drive organisational success. They will be better prepared to navigate the complexities of digital disruption, leverage emerging technologies, and create value through strategic alignment between IT and business objectives.

What’s included in this ITIL® 4 Leader: Digital and IT Strategy (DITS) Training Course?

• ITIL® 4 Leader: Digital and IT Strategy (DITS) Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Leader: Digital and IT Strategy (DITS) Certificate
• Digital Delegate Pack

ITIL® 4 Leader: Digital and IT Strategy DITS​ Exam Information

The ITIL® 4 Leader: Digital and IT Strategy (DITS) Exam assesses participants' knowledge and ability to apply ITIL® 4 concepts and principles related to digital and IT strategy leadership. 

• Question Type: Multiple Choice 
• Total Questions: 30  
• Total Marks: 30 Marks  
• Pass Mark: 70%, or 21/30 Marks 
• Duration: 60 Minutes 
• Open Book/ Closed Book: Closed Book