ITIL® Training | ITIL® 4 Strategist: Direct, Plan And Improve Training in Chester

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ITIL® 4 Strategist: Direct, Plan and Improve Training

Chester

Learn how to align IT strategy with business success effectively
Gain practical knowledge with ITIL 4 Strategist Direct Plan and Improve
Understand governance, continual improvement, and strategic service management processes

Dates & Prices

ITIL® 4 Strategist: Direct, Plan and Improve Training Overview

Course syllabus

Who it’s for

What’s included

Exams

FAQs

ITIL® 4 Strategist Certification: Direct, Plan and Improve (DPI) Course Outline

Module 1: Understand the Key Concepts of Direct, Plan & Improve

Understand the Following Key Terms:
- Direction
- Planning
- Improvement
- Operating Model
- Methods
- Risks
- Scope of Control

Differences Between the Following Key Concepts:
- Vision and Mission
- Strategy, Tactics, and Operations
- Governance, Compliance, and Management
- Policies, Controls, and Guidelines

Relationship Between Value, Outcomes, Costs, Risks, and Direction, Planning, and Improvement

Module 2: Comprehend the Scope of Direction/Planning and Apply Key Principles and Methods

Identify the Scope of Control and Within This:
- How to Cascade Objectives and Requirements
- How to Define Effective Policies, Controls, and Guidelines
- How to Place Decision-Making Authority at the Correct Level

Module 3: Integrate Governance, Risk, and Compliance (GRC) Principles Into the Service Value System

Role of Risk and Risk Management in DPI
How Governance Impacts DPI
How to Ensure That Controls are Sufficient, But Not Excessive

Module 4: Apply Continual Improvement Principles to Various Enhancements

How to Use the ITIL Continual Improvement Model to Improve the Service Value System or Any Part of the SVS
How to Identify Assessment Objectives, Outputs, Requirements, and Criteria
How to Select an Appropriate Assessment Method for a Particular Situation
How to Define and Prioritise Desired Outcomes of an Improvement
How to Build, Justify and Advocate for a Business Case
How to Conduct Improvement Reviews
How to Embed Continual Improvement at All Levels of the SVS

Module 5: Use Communication and Change Management Principles for Direction, Planning, and Improvement

Nature, Scope, and Potential Benefits of Organisational Change Management
How to Use the Key Principles and Methods of Communication and OCM:
- Identify and Manage Different Types of Stakeholders
- Effectively Communicate With and Influence Others
- Establish Effective Feedback Channels

How to Establish Effective Interfaces Across the Value Chain

Module 6: Apply Measurement and Reporting Principles to Direction, Planning, and Improvement

How to Define Indicators and Metrics to Support Objectives

Module 7: How to Direct, Plan and Improve Value Streams and Practices

Direct, Plan, and Improve Value Streams and Practices
Choose Appropriate Methods to Direct, Plan, and Improve Value Streams and Practices:
- Addressing the 4 Dimensions
- Applying the Guiding Principles
- Value Stream Mapping
- Optimisation of Workflow
- Elimination of Waste
- Ensuring and Utilising Feedback

Who should attend this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Training?

This ITIL 4 Strategist Direct Plan and Improve Course is an advanced-level ITIL® Certification ideal for anyone who wants to learn how to use ITIL® 4 principles for strategic direction, planning, and advancement of IT services. This ITIL Certification Course is especially beneficial for professionals in the following roles:

IT Service Management (ITSM) Professionals
Senior IT Managers
Business Relationship Managers
IT Project Managers
IT Programme Managers
Quality Assurance Managers
IT Consultants

Prerequisites of the ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Training

To pursue the ITIL 4 Strategist Direct Plan and Improve Course, candidates must understand ITIL® 4 concepts and have passed the ITIL® 4 Foundation Certification Exam.

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification Course Overview

The ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Training Course focuses on equipping professionals with essential skills in strategic planning, governance, and continual improvement. It’s designed to help organisations achieve their business goals by aligning IT strategies with broader objectives and enhancing service quality.

Proficiency in ITIL® 4 DPI is crucial for IT Managers, Business Leaders, Change Managers, and professionals involved in organisational planning and improvement. Mastering these skills helps drive efficiency, governance, and strategic alignment, making it essential for those aspiring to advance their ITIL® expertise.

This 2-day ITIL Certification Course by The Knowledge Academy covers a wide range of topics, including strategic planning principles, performance management, risk management, and continual improvement practices. Delegates will learn how to assess current capabilities, identify improvement opportunities, develop strategic plans, and drive organisational change

Course Objectives

To understand the key concepts and principles of strategic planning and improvement in IT service management
To learn how to assess current capabilities, identify improvement opportunities, and set strategic objectives
To develop skills in developing and implementing IT service improvement plans and initiatives
To explore performance management, risk management, and measurement techniques for driving continual improvement
To understand the role of governance, leadership, and culture in driving strategic alignment and service excellence
To empower IT professionals to lead strategic initiatives, drive organisational change, and optimise IT service delivery

Upon completion of the ITIL Certification, delegates will be equipped with the knowledge, skills, and certification necessary to strategically direct, plan, and improve IT services in alignment with organisational objectives. They will be better prepared to drive organisational change, optimise resources, and continuously improve service delivery to meet evolving business needs and customer expectations.

What's included in this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Course?

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Examination
World-Class Training Sessions from Experienced Instructors
ITIL® 4 Strategist: Direct, Plan and Improve Certificate
Digital Delegate Pack

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam Information

The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam assesses participants' understanding of the ITIL® 4 principles and practices related to strategic planning, governance, and continual improvement.

Question Type: Multiple Choice
Total Questions: 40
Total Marks: 40 Marks
Pass Mark: 70%, or 28/40 Marks
Duration: 90 Minutes
Open Book/ Closed Book: Closed Book

Our Chester venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

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Ways to take ITIL® 4 Strategist: Direct, Plan and Improve Training in Chester

Online Instructor-Led Learning

Online Self-Paced Learning

Classroom Based Learning

Onsite Learning

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Strategist: Direct, Plan and Improve Training Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Live classes

Join a scheduled class with a live instructor and other delegates.

Interactive

Engage in activities, and communicate with your trainer and peers.

Global Pool of the Best Trainers

We handpick from a global pool of expert trainers for our Online Instructor-led courses.

Expertise

With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.

Global Reach

With classes running in all timezones, access any of our courses and course material from anywhere, anytime.

Master ITIL® 4 Strategist: Direct, Plan and Improve Training with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.

Structured Yet Flexible Learning

Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.

Engaging & Interactive Training

Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from ITIL® 4 Strategist: Direct, Plan and Improve Training industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.

Expert-Led Course

Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.

Global Training Accessibility

Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.

Experience the most sought-after learning style with The Knowledge Academy's ITIL® 4 Strategist: Direct, Plan and Improve Training Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 4 Strategist: Direct, Plan and Improve Training sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ITIL® 4 Strategist: Direct, Plan and Improve Training Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our ITIL® 4 Strategist: Direct, Plan and Improve Training Course offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

ITIL® 4 Strategist: Direct, Plan and Improve Training Schedule in Chester

Online Instructor-Led

Online Self-Paced

Classroom

Onsite

Package deals for ITIL® 4 Strategist: Direct, Plan and Improve Training

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 4 Strategist: Direct, Plan and Improve Training, to boost your career. The packages consist of the best possible qualifications with ITIL® 4 Strategist: Direct, Plan and Improve Training, and allows you to purchase multiple courses at a discounted rate.

Save Up to 40%5 Courses

Complete ITIL® 4 Managing Professional (MP) Certification Path

ITIL® 4 Foundation Certification Course £1995
ITIL® 4 Specialist: Create Deliver and Support Certification £1995
ITIL® 4 Specialist: Drive Stakeholder Value Course £2295
ITIL® 4 Strategist: Direct, Plan and Improve Training £1995
ITIL® 4 Specialist: High Velocity IT Certification Course £1995

Total Without Package: £10275

Package Price: £6195 (Save £4080)

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Save Up to 40%2 Courses

ITIL® Strategic Leader (SL) Certification Path

ITIL® 4 Strategist: Direct, Plan and Improve Training £1995
ITIL® 4 Leader: Digital and IT Strategy Certification £1995

Total Without Package: £3990

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ITIL® Training | ITIL® 4 Strategist: Direct, Plan And Improve Training in Chester FAQs

What is ITIL® 4?

ITIL® 4 is a globally recognised framework for IT service management. It provides comprehensive guidance to align IT services with business needs, promoting efficiency, continual improvement, value delivery, and customer satisfaction in modern digital environments.

What is ITIL® 4 Strategist: Direct, Plan and Improve (DPI)?

ITIL® 4 Strategist DPI focuses on building a strong, adaptable strategy. It teaches governance, planning, leadership, and continual improvement practices that help individuals guide teams and organisations in effectively managing services and delivering sustainable success.

Who is this ITIL Strategist DPI Course designed for?

This course is ideal for IT Managers, Team Leaders, Consultants, and professionals involved in strategic planning, governance, or continual improvement. It supports those aiming to drive change and align services with business goals.

Are there any prerequisites for taking this ITIL® 4 Strategist: Direct, Plan and Improve Course?

To pursue the ITIL® 4 Strategist: Direct, Plan, and Improve Training (DPI) Certification, candidates must understand ITIL® 4 concepts and have passed the ITIL® 4 Foundation Certification Exam.

Do you offer support for ITIL® 4 Strategist: Direct, Plan and Improve Training?

Yes, The Knowledge Academy offers 24/7 support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.

What is the duration of this ITIL Strategist Training?

This course takes 2-Days to complete during which delegates participate in intensive learning sessions that cover various course topics.

How long until I receive the course confirmation details?

You should receive the confirmation details for the course within 24hours after registration. If you haven't received it by then, please contact our support team for assistance.

Do you provide exam for the ITIL® 4 Strategist: Direct, Plan and Improve Training?

Yes, the ITIL® 4 Strategist: Direct, Plan and Improve Training includes the official certification exam. Successful completion of the course and exam earns delegates a globally recognised qualification, validating their strategic planning and continual improvement capabilities.

What skills will I gain from this ITIL® 4 Strategist: Direct, Plan and Improve Certification?

You’ll gain skills in governance, continual improvement, strategic planning, value stream mapping, organisational change management, and aligning IT with business strategy. These skills support leadership and innovation in IT service environments.

What career opportunities can I avail myself from this ITIL® 4 Strategist: Direct, Plan and Improve Certification?

This certification can lead to roles like IT Strategy Manager, Service Delivery Manager, Process Consultant, or Digital Transformation Lead. It enhances credibility for senior IT positions and boosts advancement within strategic and operational IT functions.

Will I receive a certification upon completing this ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Training?

Yes, after completing this course you will receive a certificate of completion to validate your achievement and demonstrate your proficiency in the course material.

Why choose The Knowledge Academy in Chester over others?

The Knowledge Academy in Chester stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.

What is the cost/training fees for ITIL® 4 Strategist: Direct, Plan and Improve Training in Chester?

The training fees for ITIL® 4 Strategist: Direct, Plan and Improve Trainingin Chester starts from £1995

Which is the best training institute/provider of ITIL® 4 Strategist: Direct, Plan and Improve Training in Chester?

The Knowledge Academy is the Leading global training provider for ITIL® 4 Strategist: Direct, Plan and Improve Training.

What are the best ITIL® Certification Training courses in Chester?

Please see our ITIL® Certification Training courses available in Chester

Customers Reviews

Frehiwot Mulugeta

Nice

Sana Shyam

I wanted to take a moment to sincerely thank Mr sateesh for the outstanding ITIL training. His deep knowledge and expertise in the subject were truly exemplary, making complex concepts easy to understand and apply. I truly appreciate the way you delivered the sessions, his patience in addressing my queries, and the valuable insights he shared.

Rajeev Variyar

Trainer was good. Time wasn't

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Best price in the industry

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Recognised by leading certification bodies, we deliver training you can trust.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water