BCS Professional Certificate In Stakeholder Engagement Training - Belarus

BCS Professional Certificate in Stakeholder Engagement Training Course Outline

Module 1: Stakeholders

• Types of Stakeholder
• Stakeholder Analysis and Prioritisation
• Stakeholder Planning and Monitoring
• Stakeholder Perspectives

Module 2: Communication

• Communication Process
• Barriers to Communication
• Active Listening
• Listening Behaviours

Module 3: Working with Stakeholder Groups

• Group Development Process
• Learning Styles

Module 4: Facilitated Workshops

• Benefits of Facilitated Workshops
• Roles in a Facilitated Workshop
• Stages of a Facilitated Workshop
• Facilitated Workshop Planning
• Running a Facilitated Workshop
• Facilitation Techniques

Module 5: Rapport

• Nature of Rapport
• Mehrabian’s Elements in Communication
• Techniques for Creating and Sustaining Rapport
• Building Rapport Using Mirror, Match, Pace

Module 6: Creative Problem-solving

• Creative Problem-solving Process 
• Barriers to Creativity
• Techniques for Generating Ideas 
• Managing the Creative Thinking Process Using de Bono’s Six Hats 

Module 7: Managing Expectations

• Categories of Expectations 
• Sources of Expectations
• Process for Managing Expectations  

Module 8: Negotiating with Stakeholders

• GETTING TO YES Approach
• BATNA
• Integrative and Distributive Negotiation 

Module 9: Managing Conflict

• Roots of Conflict – Goals, Judgements, Values 
• Options for Conflict Resolution
• Thomas-Kilmann Conflict MODE Instrument 

Who Should Attend this BCS Professional Certificate in Stakeholder Engagement Training Course?

This course is ideal for professionals aiming to build strong stakeholder relationships, manage expectations, and drive successful project outcomes through effective engagement.

• You should attend this BCS Professional Certificate in Stakeholder Engagement Training if you are:
• Business Analyst: Managing stakeholder needs and fostering collaboration
• Project Manager: Engaging stakeholders to ensure project alignment and success
• Change Manager: Building trust and securing buy-in for transformation initiatives
• Product Owner: Balancing stakeholder priorities to deliver customer value
• Consultant: Facilitating effective communication and relationship-building with clients
• Aspiring Stakeholder Manager: Developing core skills to lead engagement strategies

Prerequisites for BCS Professional Certificate in Stakeholder Engagement Training Course

There are no formal prerequisites to attend this BCS Professional Certificate in Stakeholder Engagement Training Course.

BCS Professional Certificate in Stakeholder Engagement Training Course Overview

The BCS Professional Certificate in Stakeholder Engagement Training by The Knowledge Academy helps you master the techniques to identify, analyse, and engage stakeholders effectively to drive successful business change and project outcomes.

Stakeholder engagement is essential for aligning business needs and ensuring project success. This Stakeholder Engagement Course covers stakeholder mapping, communication strategies, influence techniques, conflict resolution, and collaborative decision-making. It emphasises the importance of trust, transparency, and active listening in managing diverse interests.

This focused training is ideal for Business Analysts, Project Managers, Consultants, and Change Professionals who work closely with stakeholders at various levels. It also prepares you for the BCS-recognised Stakeholder Engagement Certification to validate your expertise.

BCS Professional Certificate in Stakeholder Engagement Training Objectives

• To identify and analyse stakeholders across business initiatives
• To apply effective communication and engagement strategies
• To manage expectations, conflicts, and stakeholder influence
• To support collaboration and alignment across projects

Delivered over 2 days, this practical Stakeholder Engagement Training combines frameworks, real-world examples, and interactive exercises. You will leave with the confidence to build strong stakeholder relationships and drive meaningful engagement in complex environments.

Enhance your ability to lead business change with The Knowledge Academy. We provide expert instruction, practical tools, and Stakeholder Engagement Certification support to strengthen your impact as a business professional.

What’s included in this BCS Professional Certificate in Stakeholder Engagement Training Course?

• BCS Professional Certificate in Stakeholder Engagement Examination.
• World-Class Training Session from Experienced Instructors.
• BCS Professional Certificate in Stakeholder Engagement Certificate.
• Digital Delegate Pack.

BCS Professional Certificate in Stakeholder Engagement Exam Information

The BCS Professional Certificate in Stakeholder Engagement exam evaluates a candidate ability to effectively engage and manage stakeholders across a variety of business contexts. This assessment ensures a comprehensive understanding of stakeholder analysis, prioritisation techniques, communication processes, and engagement strategies, aligning with BCS standards for excellence in stakeholder management. The format of the exam is as follows:

• Question Type: Multiple-Choice
• Total Questions: 40
• Total Marks: 40 Marks
• Pass Marks: 65%, or 26/40 Marks
• Duration: 90 Minutes
• Open Book/ Closed Book: Closed Book